SOMD IT Support

HOW TO GET ASSISTANCE

  • Request help through the service portal: service.uoregon.edu
  • Self-help articles: go to service.uoregon.edu and click Knowledge Base
  • In-person help: HEDCO Learning Commons (just across from the SOMD complex), with onsite staffing 9am-5pm
  • Telephone: 541-346-7088 (extension 6-7088)

CONTACT INFO, AND STAFF

Ben Droscher
Information Technology Consultant, Information Services
bdrosch5@uoregon.edu
219S Frohnmayer Music Building
541-346-7210

ABOUT USER SUPPORT SERVICES

USS aims to create a consistent customer-focused support experience, ensure a secure IT environment, and provide resources that empower students, faculty, and staff to achieve their diverse goals while improving the efficiency of IT support. This work is especially important now given the fiscal uncertainties created by COVID- 19. See Transform IT plan for campus tech support now available and the Transform IT website for more information about the User Support Services implementation project.

 

SERVICES PROVIDED

CONNECTIVITY

  • Assistance with connectivity to U of O campus networking resources.

WIRELESS ACCESS

ACCOUNT SERVICES

  • Password reset
  • Validation of account status and access
  • Access and account for SOMD file access

COMMUNICATIONS

  • Email setup and configuration
  • Email migration assistance

HARDWARE AND SOFTWARE (PROCUREMENT AND DEPLOYMENT)

  • Device purchase
  • Device setup and configuration
  • Software installation

TROUBLESHOOTING

  • Assistance with connectivity
  • Assistance with hardware and software issues

COMPUTER LABS

PRINTING

  • Pay for your printing with Campus Cash
  • Network attached printers

CONSULTING

  • Business analysis
  • Technical consultation
  • Project management

EQUIPMENT CHECKOUT/TRADE

  • Computers and peripherals
  • DVD burner
  • Display adaptor
  • Rechargeable battery exchange