SOMD IT Support HOW TO GET ASSISTANCE Request help through the service portal: service.uoregon.edu Self-help articles: go to service.uoregon.edu and click Knowledge Base In-person help: HEDCO Learning Commons (just across from the SOMD complex), with onsite staffing 9am-5pm Telephone: 541-346-7088 (extension 6-7088) CONTACT INFO, AND STAFF Ben Droscher Information Technology Consultant, Information Servicesbdrosch5@uoregon.edu219S Frohnmayer Music Building541-346-7210 ABOUT USER SUPPORT SERVICES USS aims to create a consistent customer-focused support experience, ensure a secure IT environment, and provide resources that empower students, faculty, and staff to achieve their diverse goals while improving the efficiency of IT support. This work is especially important now given the fiscal uncertainties created by COVID- 19. See Transform IT plan for campus tech support now available and the Transform IT website for more information about the User Support Services implementation project. SERVICES PROVIDED CONNECTIVITY Assistance with connectivity to U of O campus networking resources. WIRELESS ACCESS Sponsor a guest for wireless connectivity by submitting a ticket. ACCOUNT SERVICES Password reset Validation of account status and access Access and account for SOMD file access COMMUNICATIONS Email setup and configuration Email migration assistance HARDWARE AND SOFTWARE (PROCUREMENT AND DEPLOYMENT) Device purchase Device setup and configuration Software installation TROUBLESHOOTING Assistance with connectivity Assistance with hardware and software issues COMPUTER LABS Kammerer Computer Lab: FMB 105 | somdhelp.uoregon.edu/computer-lab Piano Lab: FMB 111 | somdhelp.uoregon.edu/piano-lab Graduate Employee Lab: FMB 203 Dance Lab: Gerlinger Annex 362 PRINTING Pay for your printing with Campus Cash Network attached printers CONSULTING Business analysis Technical consultation Project management EQUIPMENT CHECKOUT/TRADE Computers and peripherals DVD burner Display adaptor Rechargeable battery exchange
